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AI Contact Center
Customer care & healthcareCarry every conversation into the next response.
Calls and text inquiries connect with conversation history, appointments and follow-up work. Operations screens manage AI response settings, call routing and outbound campaigns. The project brings together a voice engine, a service console and dialing tools for customer care, including hospital patient communication.
Key features
Calls and messaging
Connect inbound voice AI and a text inbox with customer or patient conversation history.
Appointments and follow-ups
Manage the next step after a conversation through appointment lists, calendars and callback tasks.
Outbound and service operations
Manage outbound campaigns and outcomes, IVR menus, call routing and response settings.
