AI Contact Center
Turn the patient’s words into the next step.
- Product field
- Voice AI & hospital communications
- The product’s role
- Connecting voice conversations to patient follow-up
The work needs to continue after the call ends.
Patients correct themselves during a call and return with questions by message. The platform connects telephone networks with AI voice while handling that conversational flow and retrieving hospital information and appointment availability during the call. Calls and messages contribute to patient context, and confirmed details inform appointment requests and follow-up. AI intake and staff confirmation remain distinct, so the conversation can lead to a clear next step for the people handling it.
From a patient’s words to the next task.
A conversation over the telephone network
Connect SIP telephone infrastructure with real-time voice to understand questions and requests.
Retrieve information and availability
Retrieve hospital information, treatment options and appointment availability during the conversation.
Intake followed by staff confirmation
Organize confirmed details into appointment requests and callbacks, with final confirmation kept distinct.
The work this product connects.
Voice AI built around a real phone conversation
Bridge PSTN/SIP telephone audio with real-time AI processing. Distinguish incoming speech from echo while the AI is speaking, and adjust buffered output on interruption so the conversation can return to the caller.
Look up hospital information while the call continues
Retrieve hospital details, treatment information and appointment availability through business APIs. Require the caller’s confirmation of important intake details such as their name and contact number, structuring the conversation for the next task.
Patient context across communication channels
Bring calls and messages into patient conversation history with inbound, outbound and processing status across channels. Configure the order and timing of text, Kakao and voice follow-ups so earlier conversations inform the next contact.
From conversation to appointment requests and next steps
Manage requests with checked appointment availability in a pending state for staff confirmation. Separate message approval and follow-up status so staff can review what the AI received, what needs confirmation and which contact comes next.
What should we work on next?
Start with the business and the people using it. Build the product they need.
Discuss a project